Being in the trade since 2008, where we started off in a small back street garage, we have come a long way. The motor trade is a highly saturated market with lots of vendors from franchised dealers and fast-fit centres to small independent garages.It is very competitive with everyone claiming they are the best. With ever-so developing technology and the wide variations of cars, it is impossible to know everything. Even for a specialist who focuses on only one particular brand, it is always a catch-up game. At Blackwater Autoworks, our ethos is not to lessen the next man , nor do we brag how we can ‘take care of all your motoring needs’, but our goal is to simply get your car back on the road.
We are clear and simple as to where we stand as a company. We want to contribute to our community by striving to be one of the respectable and reputable independent garages within our area. Our continued effort to work on our craft by investing in the latest technologies and training ourselves is the foundation, resulting to a thriving business with happy customers.
We understand customer service is at the forefront of it all. Flashy facilities or an endless list of accolades are all invalid if you do not get your money's worth. Therefore, one of our key motivation is make our customers feel valued. We will always make sure you get the right service or product you believe you should get, and we only make promises we can keep. In a case where a job is beyond our capabilities, we will advise you on options which might include saying NO to you rather than do the job incompetently. ‘Quality over quantity’ is our ethos.Once you hand over your keys, we understand the trust you given us. We only strive to carry out the job to the best of our abilities and something we are proud of. To this day we have not spent a penny on marketing campaigns, only grateful for our happy satisfied customers recommending us to their friends and family.
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