Being in the trade since 2008, where we started in a small back street garage, we have learnt a lot. The Motor trade is a very saturated market with lots of vendors; from franchised dealers and fast fit centres to small independent garages. The competition is tough with everyone claiming they are better than the rest. Here at Blackwater Autoworks, we do not talk about how much better we are, nor do we brag how we can ‘take care of all your motoring needs’. With the fast pace of technology and the wide variations of cars on the road, it is impossible to know everything, even for a specialist who focuses on only one particular brand. It is always a catch-up game, even for the bigger franchised dealers.
Here at Blackwater Autoworks, we are clear and simple as to where we stand. We all want the same thing – a simple and happy life. We want to contribute to our community, and we do this by striving to be one of the respectable and reputable independent garages in our area. We continue to work on our craft by investing in latest technologies and never stop training ourselves to be better technicians. We do this to keep a thriving business with happy customers.
We understand that customer service is at the forefront of it all. Flashy facilities or an endless list of accolades doesn’t mean anything to you if you feel like you didn’t get the value for your money. We want to make our customers feel valued and listened to. When you are dealing with us, we will always make sure you get the service/product you thought you would receive, and we are getting a happy customer. We only make promises we can keep, even if it means we have to say NO. Occasionally there is a job which is beyond our capabilities, so we would prefer to advise you on what to do next, rather than take your money and not get the job done correctly. ‘Quality over quantity’ is definitely our ethos, so we only put out work that we are proud of. Once you hand over your car keys; we understand you are putting your trust in us, and we promise to carry out any job to the best of our abilities. We also know that if we break that promise you are never coming back. Till this day we have not spent any money on big marketing campaigns but gratefully relied on our happy customers’ word of mouth.
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